All-in-one workforce management software for hourly teams
Grade: B — Score: 75/100
When I Work is an employee management software platform designed for hourly workers and shift-based teams. The product combines employee scheduling, time and attendance, and built-in team messaging in one mobile-first app.
Teams can build schedules, offer OpenShifts, approve time-off requests, track live attendance, use GPS clock-ins and geofencing, and send shift reminders, announcements, and direct messages. It also includes auto scheduling, predictive labor forecasting, and multi-location oversight.
Risks and unknowns in the supplied content include no stated details on pricing amounts, plan names, compliance certifications, headquarters, or founded year. The source also does not state whether the product supports SSO or SOC 2.
Essentials: $2.50/user/month
Pro: $5/user/month
Premium: $8/user/month
Yes. When I Work supports clock-ins from phones, browsers, or approved devices, and its employee management software uses GPS clock-ins and geofencing to verify staff locations. That makes it a fit when you need location-aware attendance tracking rather than a simple manual timer.
Yes. The product lets managers build schedules in minutes, publish them, and offer OpenShifts to fill gaps, while also supporting shift swapping. It is positioned for teams that want scheduling and attendance in one system.
Yes. The vendor says the service tracks attendance, breaks, and time off, and also lets managers approve time-off requests and track live attendance. Managers can then review timesheets and export payroll data.
When I Work includes labor forecasting, labor budgeting, and overtime-related scheduling guidance. The product description says managers can compare scheduled hours against expected demand to help avoid understaffing or overstaffing. That makes the forecasting feature most useful for shift-based planning, not standalone payroll analysis.
Role permissions are included on the Pro plan. The pricing page lists Pro at $5 per user per month and says it includes Scheduling rules, Role permissions, and Custom reporting. Premium adds API key access, Webhooks, and SAML/SSO on top of Pro.
Yes, but on the Premium plan. The pricing page lists Premium at $8 per user per month and includes API key access, Webhooks, and SAML/SSO. The lower plans in the provided pricing details do not list SAML/SSO.
The terms say Customer Data may be retained after cancellation unless and until When I Work receives a deletion request. They also say the company will, within a reasonable time after termination or expiration, obfuscate, delete, or remove Customer Data from its servers. The terms also instruct customers to export data such as schedules and timesheets before canceling.
Yes. The terms say that if you want to retain data such as schedules and timesheets, you should export it before you cancel your Workplace Account. That is the clearest documented path for preserving your own records before account closure.