VA MASTERS — Independent Software Review

Hire Pre-Vetted Filipino VAs Scale Smarter, Not Harder

Compliance Transparency Index

Grade: C — Score: 55/100

Best For

• Small businesses in the US, Canada, the UK and Australia that want a dedicated remote assistant at offshore hourly rates
• Owners who want an agency to run sourcing, skills testing and interviews and hand them a shortlist
• Teams that prefer the provider to handle payroll, HR and early performance checks instead of managing a freelancer directly
• Businesses that need part-time support or hours matched to their own time zone

Not Ideal For

• Buyers who need contract terms in writing before engaging, since no public terms state the minimum term, notice period or replacement conditions
• Teams that need US-based staff working onshore, since VA MASTERS places assistants in the Philippines
• Companies with strict data-handling requirements, since no NDA, background-check or client-data security commitment is published
• Employers that want to hire the assistant onto their own payroll later, since buyout or direct-hire terms are not published

Operational Overview

Pricing Structure

Part-Time Light: About $260 to $600 per month for 40 hours ($6.50 to $15 per hour)

• Dedicated assistant for about 10 hours a week
• Recruitment, HR and payroll included in the hourly rate
• Replacement guarantee

Part-Time Standard: About $520 to $1,200 per month for 80 hours ($6.50 to $15 per hour)

• Dedicated assistant for about 20 hours a week
• Recruitment, HR and payroll included in the hourly rate
• Replacement guarantee

Full-Time: About $1,040 to $2,400 per month for 160 hours ($6.50 to $15 per hour); deposit of about $1,000

• Dedicated full-time assistant
• Daily check-ins for 30 days and weekly reviews for 90 days
• Recruitment, HR and payroll included in the hourly rate
• Replacement guarantee

Tech Division Dedicated Developer: From $3,000 per month full-time, or $1,500 per month part-time

• Developers based in Ukraine, Poland, Romania and Bulgaria
• Dedicated, part-time and team-extension models
• Refundable deposit after candidate approval

Frequently Asked Questions

Should I use VA MASTERS or hire a virtual assistant directly through OnlineJobs.ph?

OnlineJobs.ph is a job board: employers pay a subscription, $69 a month for Pro or $99 for Premium, then screen, hire and pay workers themselves with no salary markup. VA MASTERS runs the sourcing, skills tests and interviews, handles payroll and HR, and offers a replacement guarantee, all within an hourly rate of about $6.50 to $15. Hiring directly gives you full control over pay and selection, while VA MASTERS suits owners who would rather not run recruitment and HR themselves.

What happens if my VA MASTERS assistant is not the right fit?

VA MASTERS says it first tries coaching or process changes, then starts a new search at no additional recruitment fee if the fit is still wrong. Its cost guide also says the deposit is refundable minus hours worked if you are unsatisfied. The site does not publish time limits, the number of replacements covered or how notice works, so confirm those in the service agreement before signing.

Can I change my VA MASTERS assistant's hours after they start?

Yes, VA MASTERS says you can adjust hours as your needs change, and it recruits for part-time roles starting at about 10 to 15 hours a week as well as full-time. Billing is monthly for hours actually worked at the agreed hourly rate, so changing hours changes your invoice. Minimum hours and any notice period for reductions are not published.

How long does VA MASTERS take to place a virtual assistant?

VA MASTERS' cost guide says candidates are typically presented within 2 to 5 business days, and its FAQ puts the time from consultation to a working assistant at 10 to 21 days. The gap covers your own interviews with the 2 to 3 shortlisted candidates, the deposit and onboarding. If you need someone sooner, ask whether the shortlist and start date can be brought forward.

Does VA MASTERS charge a recruitment fee or a deposit?

VA MASTERS' cost guide says there is no recruitment fee and nothing to pay until you choose a candidate, when a deposit of about $1,000 for a full-time role is credited against the first month. Its FAQ, however, lists a one-time recruitment fee credited toward the assistant's first salary, which appears to describe the same upfront payment under a different name. Ask for the exact amount and whether it is refundable in writing, and note that card and PayPal payments carry a 4% fee.

How does VA MASTERS handle confidentiality and access to my business systems?

VA MASTERS does not publish an NDA, background-check policy or commitment on how assistants handle client data. Its privacy policy covers your contact, account and billing information, not the data an assistant sees inside your own tools. Because you give the assistant access to your email, CRM or other systems, ask for the confidentiality terms in the service agreement and limit access to what the role needs.

How much of the VA MASTERS hourly rate does the assistant receive?

VA MASTERS says its hourly rate includes the assistant's full salary along with recruitment, HR, payroll and ongoing support, but it does not publish how the rate is split between the assistant and the agency. If pay transparency matters to you, ask VA MASTERS directly what the assistant earns for your role.

Can I hire my VA MASTERS assistant directly later?

VA MASTERS does not publish whether you can move an assistant onto your own payroll or what a buyout would cost. Some providers price this openly, for example CloudTask quotes Direct Hire at 20% to 30% of first-year base salary. If you might want to employ the assistant yourself later, ask VA MASTERS for its terms before you sign.

How does VA MASTERS compare with Wing Assistant?

Wing Assistant sells fixed plans, $699 a month for 80 hours or $999 for 160 hours, on month-to-month terms it says you can cancel anytime, and includes its Wing Workspace app. VA MASTERS prices each assistant by the hour within role ranges, typically $6.50 to $15, and adds daily check-ins in the first month and weekly reviews for 90 days, but it does not publish its contract terms. Both include free replacement, so the choice mostly comes down to a fixed published plan versus a rate matched to the candidate's experience.

AI Visibility Report

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